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NO INFORMATION – NO RESERVATION

30 Sep

Biometric United States passport issued in 2007

September 26, 2013

<URGENT>

Change Notice of Secure Flight Passenger Data (SFPD) Requirement

                                               

The Transportation Security Administration (TSA) changes the policy in aviation securityTSA requires airline industries to collect and submit Secure Flight Passenger Data (SFPD) which includes full name, date of birth, gender, nationality, passport number, etc. from all the passengers to/from the US. Effective immediately, all reservation made in your GDS must include the following SFPD in the PNR:

  1. Passenger’s full name as shown on the passport
  2. Nationality
  3. Passenger’s date of birth
  4. Passenger’s gender
  5. Passport number
  6. Country of issuing the passport
  7. Expiration date of the passport

Non-compliance with TSA’s requirement may lead to maximum $5,000 fine per passenger and may not be allowed to enter the U.S.  Any debit memo received due to non-compliance will be given to the agencies

The fine is to much so we follow and the passengers too should follow or there will be no reservation.

Submission of passport copy is the best way to avoid typo/misspelled information which will also cause some problem with your travel.

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Thailand offers tourists a court of their own

7 Sep

Thailand offers tourists a court of their own

Tourists who run into trouble in Thailand have a new recourse: a tourist court set up specifically to hear their complaints about crime and unscrupulous business dealings.

The new court is a pilot project aimed at reassuring foreigners and propping up the country’s tourism industry following a rise in crimes against tourists, such as pick-pocketing, purse-snatching and credit card fraud.

The first court will open this week in Pattaya; it will be open from 4:30 pm to 8:30 pm.

More courts are planned for Bangkok, Krabi, Samui, Chiang Mai and Phuket, the Thai publication The Nation reported.

By Cheryl Rosen
Friday, September 6, 2013

Vacation Help
Nelson Perez – 646.387.8522 / 1.800.746.6930
info@triphelpmate.com
http://www.triphelpmate.com

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Hello Kitty planes head to the U.S. market

7 Sep

Hello Kitty planes head to the U.S. market

English: EVA A330

Cat lovers and little girls rejoice: Hello Kitty planes are headed to the U.S.

Taiwan‘s EVA Air will be bringing the cartoon cat to the Los Angeles skies three times a week beginning September 18, on flights to Taipei.

European travel agents with cat-loving clients, fear not. You soon will be seeing the kitty too.

EVA Air already flies five hello Kitty-themed planes to Japan, Hong Kong, South Korea, China and Guam.

From the painting on its exterior to the boarding passes, headrests, utensils, soap dispensers and snacks, everything in and on the plane will feature the white cartoon cat with the red bow.

The flight attendants will wear Hello Kitty aprons.

And, of course, they will sell Hello Kitty souvenirs.

By Cheryl Rosen

Friday, September 6, 2013

Book Now and be the first to experience
Nelson Perez – 646.387.8522 / 1.800.746.6930
info@triphelpmate.com
http://www.triphelpmate.com

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One Week Only! Save up to 35% Plus Get Free Room Upgrades

7 Sep

One Week Only! Save up to 35% Plus Get Free Room Upgrades

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Now’s the perfect time to book your Palladium getaway. For just one week, you can save up to 35% off and get free room upgrades at Palladium Resorts located in Mexico and the Caribbean. Palladium’s lush resorts boast beautiful tropical settings that are perfect for both families and couples looking to get away from it all. Don’t wait to make your escape!

Book by September 12, 2013 to score major savings on your unforgettable vacation!

Call Your Travel – Triphelpmate – Nelson Perez – 646-387-8522 email-  info@triphelpmate

Jamaica – Grand Palladium Jamaica Resort & Spa

  • 4 Star Rating All Inclusive
  • Exclusive room upgrade from Junior Suite to One Bedroom Suite when booked with air
  • Fronting the pristine waters of the Caribbean, the all-suite Grand Palladium Jamaica Resort & Spa offers the ideal setting for family vacations and active tropical getaways.
    • Up to 20% off
    • Valid travel dates: 9/6/13 – 12/21/13;
    • Advertised travel dates: 9/8/13 – 10/29/13

Punta Cana – Grand Palladium Palace Resort Spa & Casino

  • 4.5 Star Rating All Inclusive
  • Exclusive room upgrade from Deluxe to Loft Suite when booked with air
  • Appealing to families, spa enthusiasts and active travelers, this sprawling all-inclusive resort offers the perfect setting for fun in the sun.
    • Up to 20% off
    • Valid travel dates: 9/6/13 – 12/20/13;
    • Advertised travel dates: 9/6/13 – 10/29/13

Riviera Maya – Grand Palladium Riviera Resort & Spa

  • 4.5 Star Rating All Inclusive
  • Exclusive room upgrade from Junior Suite to One Bedroom Suite when booked with air
  • With an emphasis on preserving the lush gardens and rich natural beauty of the Riviera Maya, guests experience a world of distinctive service.
    • 1 child 12 and under stays, plays & eats free
    • Valid travel dates: 9/6/13 – 12/20/13;
    • Advertised travel dates: 9/8/13 – 10/29/13

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Vallarta – Grand Palladium Vallarta Resort & Spa

  • 4.5 Star Rating All Inclusive
  • Exclusive free room upgrade from the Deluxe to the Deluxe Oceanview when booked with air
  • Resting on the beautiful Pacific coast of Mexico, this oceanfront retreat provides the perfect blend of relaxation and fun.
    • 1 child 12 and understays, plays & eats free
    • Valid travel dates: 9/6/13 – 12/21/13;
    • Advertised travel dates: 9/6/13 – 12/21/13

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Call Your Travel – Triphelpmate – Nelson Perez – 646-387-8522 email-  info@triphelpmate

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Study: Air issues keep one in five travelers from fulfilling trip

5 Sep

Project 365 #339: 051210 Stranded!

Study: Air issues keep one in five travelers from fulfilling trip

Airline delays and cancellations keep almost one in
five travelers from fulfilling their trip, and the airline industry
needs to take a fresh look at the way it handles these events, says a
new study released today by PhoCusWright and Amadeus.

“Passengers First: Re-Thinking Irregular Operations” argues that the airlines need a more customer-centric approach.

They
need to communicate better about what is happening and provide more
alternative choices for travelers, taking into account the individual
reasons they are traveling to help get them where they want to go.

The
study found that delayed or canceled flights kept 18% of all passengers
worldwide, and a third of all passengers in China, from fulfilling the
purpose of a trip booked in the past year, and that the most common
frustration was insufficient communication.

The study
interviewed leading academics, industry trade organizations, global
airlines, and 2,800 travelers from Australia, Brazil, China, the U.K.
and the U.S.

Global airline passengers’ most common frustrations
1. There was insufficient communication about what was happening.
2. I was not offered any compensation.
3. There was conflicting communication about what was happening.
4. I was not able to fully achieve the original purpose of my trip due to the flight issue.
5. I had to pay additional costs for alternative arrangements.

Key findings from the report:


Deliver a standard service approach to disruptions: Airlines should
consider incorporating a standard service approach to deal with
passenger itinerary changes. When severe events occur, airlines with
such an approach in place merely extend their processes to a larger
number of travellers rather than attempt to implement a new, reactive
process.

• Offer “intelligent re-accommodation”: Automated
re-accommodation technology may provide efficiencies for the operational
staff, but it does not always solve the underlying passenger itinerary
disruptions. Airlines may want to implement an intelligent one-click
solution that empowers passengers to choose alternatives most relevant
to their needs. Airlines should also consider investing in systems to
gain a greater understanding of each passenger’s preferences and reasons
for travelling, including passengers who book through indirect
channels.

• Provide transparent communication: In every market
surveyed, except China, insufficient communication was cited as
passengers’ top frustration. Introducing an integrated,
cross-departmental approach to customer service will enable airlines to
provide authoritative, personalized, proactive communication.


Moderate delays hurt the industry more than big ticket disruption: One
of the greatest challenges facing airlines is not major weather, but
rather the far more regular moderate delays of four hours or ess that
matter most to customers. In all markets, at least 50% of travllers have
experienced a moderate delay on one or more flights in the past 12
months, with this figure highest in China (74%) and Brazil (67%).
Instances of significant delay are far less common.

• Travellers
are increasingly venting frustration via social media: Globally, around
one third of travellers surveyed said they had posted comments about
delays to their friends on social networks such as Twitter and Facebook,
with higher numbers sharing experiences amongst their immediate family
or friendship groups using other means. The study calls on airlines to
try to understand the impact of social comments made in relation to
disruption.

To view the report go to http://www.amadeus.com/passengerfirst.

Thursday, September 5, 2013

Etihad puts Flying Nannies on board

3 Sep

Etihad puts Flying Nannies on board

 
Etihad Airways has launched a dedicated in-flight childcare assistance programme for families, led by the introduction of a new Flying Nanny on board long haul flights.

Identified by a bright orange apron, the Flying Nanny provides a ‘helping hand’ to families and unaccompanied minors.

During the past two months, 300 Etihad Airways cabin crew members have completed enhanced training for the role. Another 200 Flying Nannies will be working on Etihad Airways long haul flights by the end of 2013.

The course includes in-depth training, focusing on child psychology and sociology, “enabling the Flying Nannies to identify different types of behaviour and developmental stages that children go through and how to appreciate the perspective and needs of travelling families”, the airline said.

The Flying Nanny will also inform families transiting at Abu Dhabi about the various baby changing and child facilities at the airport, as well as advising them of the children’s play area in the premium lounges and at Gate 32 in Terminal 3. Monday, September 2, 2013

Three travel agencies fined for code-share violations

3 Sep

Air India

 

Three travel agencies fined for code-share violations

 

The U.S. Department of Transportation last week fined three travel agencies and one airline for practices that misled or cheated consumers.

 

Before taking off for the long holiday weekend it cited Liberty Travel, STA Travel and AAA Mid-Atlantic for not disclosing the use of code-sharing flights to consumers.

 

Then on Friday it cited United Airlines for failing to pay refunds promptly and for inaccurately reporting the lost baggage, overbooking, and injuries to pets it was carrying.

 

DOT said that while airlines are required to process refunds within seven days, United between March and May of 2012 failed to process 9,000 refund requests in a timely manner.

 

As far as the travel agencies, DOT’s Aviation Enforcement Office made a number of telephone calls during January and February of 2013 asking about booking certain flights.

 

The agency said its agents were not told that the flights were not operated by the carrier whose designator code appeared, but rather were code-share arrangements operated by a different airline.

 

It fined Liberty Travel $100,000, and the other two travel agencies $40,000.

 

DOT on May 23 fined JTB USA $60,000 for similar code-share violations.

 

Tuesday, September 3, 2013

 

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